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Frequently Asked Questions About Products & Ordering & Shipping
Find information about product ingredients, ordering, and shipping details.
Explore our FAQs to learn more about how to place your order on Naturasterk.com, delivery timelines, and more.
1
What kind of products does NaturaSterk offer?
2
Are your products environmentally friendly?
3
What sizes and variations are available for garbage bags and gloves?
FAQ's
Frequently Asked Questions
Wet Wipes
What types of wet wipes do you sell?
We offer various types including general-purpose cleaning wipes, disinfectant wipes, and personal hygiene wipes.
Gloves
Are these gloves safe for handling food?
Yes. They are made of nitrile and tested for skin and material safety under EN ISO 21420:2020 and EN 455-1 to 455-4. They are suitable for direct food contact.
Are they safe for medical use?
Yes. These gloves are classified as a Class I Medical Device under EU Regulation (EU) 2017/745. They are intended for use by healthcare personnel to prevent cross-contamination.
Do they contain latex or powder?
No. They are latex-free and powder-free, reducing allergy risks (EN ISO 21420:2020).
Can I use them to handle raw meat or fish?
Yes. They passed EN ISO 374-5:2016, meaning they protect against bacteria, fungi, and viruses—ideal for hygienic food prep.
Will they tear or leak easily?
No. They passed EN ISO 374-2:2019 air and water leak tests and offer reliable barrier protection.
Do they leave any smell or residue on food?
No. They are free from harmful residues and tested for PAHs and pH safety (EN ISO 21420:2020).
Are they officially certified?
Yes. • Medical use: Compliant with EN 455-1 to EN 455-4, EN ISO 13485, and EN ISO 14971 • PPE (Category III): Certified under Regulation (EU) 2016/425, Module B & D, by Notified Body 2777 (SATRA)
Can they be used in cold or wet conditions?
Yes. They remain flexible and effective in refrigerated, wet, or humid environments.
Are they reusable?
No. These are single-use gloves. Always use a new pair between tasks or patients (EN 455-4:2009
Ordering & Shipping
Do you sell to both businesses and individuals?
Yes, we cater to both B2B and B2C customers. Orders can be placed at www.arvsupplysolutions.com/b2b
What are the shipping options and delivery times?
Shipping options and times vary by region and order size. Standard delivery within the country usually takes 1–2 business days.
Can I track my order?
Per box, yes, once your order is shipped, you’ll receive a tracking link via email. The pallets will not have a track & trace.
Support & Returns
What if I receive a damaged or incorrect item?
Please contact our support team within 7 days of delivery. We’ll resolve the issue accordingly.
How can I contact customer service?
You can reach us via email, phone, or through our contact form on the website. Our team is available Monday to Friday from 9:00 to 17:00.
Are You Ready
Try it, see the difference
Experience the difference with just one use. Our products are carefully crafted using high-quality.
